BenchmarkPortal

BenchmarkPortal is your source for Contact Center Benchmarking, Certification, Training and Consulting. Since its beginnings in 1995 at Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database. Led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its expertise and innovative approaches to Best Practices for the call center industry. Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness. Join our community today. Contact Center Benchmarking Center Certification Training for all levels of Contact Center Professional (in-person, live online, and on-demand) Contact Center Assessments Contact Center Industry Reports Call Center White Papers, Research and Webinars

Subscribers: 9.4K   Videos: 339   Total views: 1.5M   Gravity: 48.8*  

Channel URL: https://www.youtube.com/c/benchmarkportal1995/
Channel ID: UCmTlzy4G-qpbLVynJmYEjdQ
Channel's country: United States

Channel was established: 08 May 2009.

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BenchmarkPortal added to FindAChannel 05 May 2022 (Channel #209738). Entry last modified 07 April 2024.